Benoni, South Africa
info@lalush.co.za
+27 61 405 5179

Delivery, Returns, Exchanges and Cancellations

Delivery Info

La Lush Adult Sex Toys and Accessories

DISCREET DELIVERY SERVICE

We ensure every parcel is meticulously and well-packed with no indication on the outside of its contents or origin. We only make use of plain, discreet box packaging with no branding.

Delivery takes between 3 to 5 workdays for products in stock but not physically at the store and 1 to 3 days for all products that are in stock and at the store as indicated on the website.

The options for delivery are Door-to-Door Courier Services (R90) or

Pudo to your nearest Pudo Locker (R70). Please leave us a note when you place your order or send us an email at orders@lalush.co.za to let us know to which Pudo Locker you would prefer your delivery to be made if there is more than one Pudo Locker location in your town or city.

PostNet to your nearest PostNet Branch (R99). Please leave us a note when you place your order or send us an email at orders@lalush.co.za to let us know to which PostNet branch you would prefer your delivery if there is more than one PostNet in your town or city.

Note: There is no insurance on packages sent from PostNet to PostNet.

Collection at the La Lush pickup point in Rynfield, Benoni. If you choose this option a notification will be sent once your order is ready for collection.

Returns and Exchanges

When unpacking a product, there is always a small possibility that the product might be faulty. Therefore, in this case, please put it back in the original packaging and contact us straight away, so we can subsequently sort out a replacement or a credit. Most importantly, the product must be in original condition and in original packaging.

Unfortunately, due to the nature of our products, we cannot accept used or opened non-defective items for credit or exchange.

Cancellation of orders

In the event that you wish to cancel your order before it has been booked for shipment a 6% fee (of the total invoice amount) will be deducted where the refund for the cancelled order is to be paid (refunded) to your bank account.

No fees will be deducted for a refund to your La Lush Wallet.

Please note that a refund will take 2 – 3 working days to reflect in your bank account.

Is it safe to Order Online?

It is a natural feeling to hesitate to put your personal details or payment information on a website. We make use of secure payment gateways Payfast and PayGate to collect payments online. Personal information like banking details and credit or debit card details does not get stored on our website.

You can also use Payflex as a payment option where you shop now and pay in 4 interest-free instalments. For more information please visit https://payflex.co.za/

Privacy and Confidentiality

Your privacy and confidentiality are treated with the utmost priority. None of your information is shared with third parties. We will only use your email address and/or phone number to contact you (the account holder) if necessary to confirm the delivery of your orders. Upon receipt of your order, we will dispatch your package in nondescript packaging. That means absolutely no indication of what the contents are or where the parcel is coming from. No branding or website is mentioned anywhere.

Positive SSL
error: Content is protected !!
X
×