Benoni, South Africa
+27 61 405 5179

Delivery and Returns

Delivery Info

La Lush Adult Sex Toys and Accessories

DISCREET DELIVERY SERVICE

We ensure every parcel is meticulously and well-packed with no indication on the outside of its contents or origin. We only make use of plain, discreet box-packaging with no branding.

Delivery takes between 5 and 7 workdays for products in stock but not physically at the store and 1 to 3 days for all products that are in stock and at the store as indicated on the website.

Returns and Exchanges

When unpacking a product, there is always a small possibility that the product might be faulty. Therefore, in this case, please put it back in the original packaging and contact us straight away, so we can subsequently sort out a replacement or a credit. Most importantly, the product must be in original condition and in original packaging.

Unfortunately, due to the nature of our products, we cannot accept used or opened non-defective items for credit or exchange.

However, some of our products are guaranteed against manufacturing faults as per the individual terms of the manufacturer. Products under warranty can be returned up to one or three years, depending on the product’s warranty specifications.

Please read and follow the manufacturer’s instructions regarding the care and use of the products as products that are damaged by inappropriate use cannot be refunded or exchanged.

We will send faulty product back to the manufacturers for assessment under the following conditions:

  • The item is returned in its original, undamaged packaging
  • The item has not been soiled, altered, or damaged in any way
  • The item is accompanied by its original receipt
  • Return postage costs are the responsibility of the customer

Based on the findings of the manufacturer; the item will be replaced or repaired, depending on the circumstance.

If a product is damaged in transit, or an incorrect product has been sent, please contact us immediately for a quick solution.

If you have questions regarding returns or exchanges email [email protected]

Is it safe to Order Online?

It is a natural feeling to hesitate to put your personal details or payment information on a website. We make use of a secure payment gateway Payfast to collect payments online. Personal information like banking details and credit or debit card details does not get stored on our website.

Privacy and Confidentiality

Your privacy and confidentiality are treated with the utmost priority. None of your information is shared with third parties. We will only use your email address and/or phone number to contact you (the account holder) if necessary to confirm the delivery of your orders. Upon receipt of your order, we will dispatch your package in nondescript packaging. That means absolutely no indication of what the contents are or where the parcel is coming from. No branding or website mentioned anywhere.

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